The website and products offered by Interface Climbing are sold and provided to you subject to the following Terms and Conditions.

1.1 In these terms and conditions reference to “we”, “us” and “our” is a reference to Cambian Engineering Solutions Ltd. Trading as Interface Climbing. Reference to “you” is a reference to the purchaser of the Goods from us. “Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms. “Website” means the Interface Climbing online sales web site. “Goods” means the products and other items purchased by you from us. “Terms” means these terms and conditions.

1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between you and us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorised representative and by you.

2.1 You confirm to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

2.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will be confirmed upon delivery of the Goods.

2.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.

2.4 We try to ensure that our Website is free from viruses or defects. However, we cannot guarantee that your use of this Website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Website.

If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

4.1 The price of Goods quoted on our Website includes VAT (Value Added Tax). Where VAT is not included in the price, it will be added and payable by you at the appropriate rate.

4.2 The cost of packaging and postage/carriage within the UK is added during the check-out process.

4.3 Additional charges may be applied for delivery to remote areas or outside the UK.

4.4 All published prices are subject to change at any time without notice.

5.1 We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

5.2 Payment online will be made by credit, debit card or PayPal.  At our discretion, we may accept payment by other means.  In all cases, delivery will not occur until we are satisfied that the payment has been made. In the case of a payment by cheque, this will be after the cheque has been cleared.

6.1 We will give you an estimated delivery date for the Goods. No times or dates provided by us are guaranteed but, unless otherwise agreed, we will deliver Goods within 30 days from the date on which we confirm acceptance of your order.

6.2 We will arrange for packing and we will decide on the method of delivery by courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit.  In those circumstances, you must also keep all packaging as this may be required when making a claim.

7.1 You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the Goods (or a third party indicated by you receives them). In the case of multiple deliveries under a single order, the cancellation period runs from receipt of the last delivery.

7.2 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, e.g. a letter sent by post to Interface Climbing, Cambian Engineering Solutions Ltd. Brewhurst Sawmill, Roundstreet Common, Billingshurst, West Sussex, RH14 0AL, United Kingdom or e-mail to

7.3 You must communicate your decision to cancel the Contract to us before the cancellation period has expired.

7.4 You must take reasonable care of all Goods to be returned whilst they are in your possession

7.5 We may arrange collection of larger items or ask you to send the Goods back, in which case you must return them to us, at your expense, appropriately packaged to avoid damage, within 14 days following the cancellation date.

7.5 If you cancel this Contract, we will refund all payments received from you. We may make a deduction from the refund for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you.

7.6 We will make the refund without undue delay, and not later than (a) 14 days after the day we receive back from you the Goods supplied, or (b) (if earlier)14 days after the day you provide evidence that you have returned the Goods, or (c) if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

7.7 We will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund

7.8 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

8.1 We reserve the right not to process your order if:

o   We have insufficient stock to deliver the goods you have ordered; or

o   We do not deliver to your area; or

o   One or more of the goods you ordered was listed at an incorrect price due to a typographical error

8.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

9.1 The risk of loss or damage to Goods passes to you when you receive the Goods (or when they are received by some third party that you identified to take possession of the Goods).  If you have agreed to arrange to collect the Goods from us, the risk in those Goods passes to you on collection by you or your carrier.

9.2 Ownership in all Goods remains with us until full payment of all amounts due to us has been received from you.

9.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

9.4 You have no right to re-sell any Goods until payment has been received in full by us.

10.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

10.2 We will not have any responsibility for any damage which occurs to the Goods after you receive them.

10.3 If any defect in any Goods appear within 30 days of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility.  If so, we may arrange either to repair the defective Goods or to replace them with similar Goods.

10.4 Any defective Goods to be returned to us must be returned at your expense. Where we find that defect to be our responsibility, we will refund you reasonable costs for this return shipping.

10.4 We will not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.


By purchasing or using the Goods in any manner, you agree that you are personally and solely responsible for:

o   Learning and knowing the limits and capabilities of the Goods; and

o   Identifying a proper and safe site and structurally sound location for utilising the Goods; and

o   The proper installation, and use of such Goods; and

o   Inspecting the Goods before each use for cracks, weathering, or other signs of weakness or safety concerns; and

o   Making sound decisions while installing and using the Goods and seeking professional assistance as needed; and

o   Using the Products in a responsible manner consistent with their intended use and with consideration of safety; and

o   Taking safety precautions and abstaining from negligent behaviour.

11.2 Except in the event of personal injury or death caused by our negligence, our liability shall not exceed the price paid by the Customer, regardless of the extent and the cause of the damage.

11.3 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

11.4 We do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

11.5 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

11.6 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing.  In the case of email notices, these are to be sent to and you must send them so as to return an acknowledgement of receipt. Notice may be sent by first class post to Interface Climbing, Cambian Engineering Solutions Ltd., Brewhurst Sawmill, Roundstreet Common, Billingshurst, West Sussex, RH14 0AL, United Kingdom.

If you:

o   Give us any incorrect personal information; or
o   Fail to make any payment when it is due; or
o   Cancel any payment; or
o   Become insolvent; or
o   Commit any breach of these Terms

Then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.

We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control including, but not limited to, fire, flood, act of nature, terrorism, war, internet disruption, power failure, strike or difficulty in obtaining materials and/or labour.  In any of these circumstances we reserve the right to cancel (or, at our option, to suspend) the Contract.

15.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

15.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

15.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract to a third party on the basis that the existing contractual terms will become the responsibility of that third party.  You will not be able to assign any of your rights or obligations without first getting our written consent.

16.1 The content of the Website (texts, graphics, logos, icons and images, scripts and other codes implemented on the Website) are our property and are protected by the laws relating to copyright and database protection. It is prohibited to modify, copy, distribute, circulate or use all or part of the Website or any other related intellectual property rights, or to use any logo or trademark reproduced on the Website.

16.2 The sale of Goods shall not transfer to you any of the intellectual property rights attached thereto. You have no right to make any copies or adaptations of any of those Goods.

17.1 If there is a dispute which we cannot settle by direct negotiation, we may require that it is referred to mediation before any legal proceedings are commenced.  In that event, the mediation will be conducted in accordance with the CEDR (Centre for Effective Dispute Resolution) mediation rules current at the date of the dispute.

17.2 Any dispute between us will be finally determined by the English courts and you agree to submit to the jurisdiction of those courts.

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Last Update: 23rd October 2023