PRIVACY POLICY
We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

POLICY KEY POINTS
Who are we? We are Interface Climbing, part of Cambian Engineering Solutions Ltd

We Value your privacy and respect your Personal Information. We collect personal information only to offer services requested by you such as order fulfilment or email newsletters. We never pass on details to 3rd Party advertisers.

What do we use the personal information for? We use your personal information like address and email address predominately to deliver your order and tracking details.
How long do we keep the information for? We keep the information until the customer requests we delete it.

How do I give consent to use my data? By using the website, you consent to collection of browsing data. When you place an order, we take it as a given that you consent for this data to be used for processing your order only. For marketing we always ask you to opt-in.

How do I withdraw consent? You can withdraw consent anytime by clicking the unsubscribe link in our emails or visiting your account page and updating your subscription preferences.

How do I find out about the info we hold? To contact us about the data we hold about you, you can either contact us on email or call: +44 (0)1403 752528.

1. WHO WE ARE AND IMPORTANT INFORMATION
Interface Climbing is a trading name of Cambian Engineering Solutions Ltd, a limited company registered in The United Kingdom with company number 07589195.

Our registered office is: Brewhurst Sawmill, Roundstreet Common, Billingshurst, West Sussex, RH14 0AL, United Kingdom

If you have any questions about how we look after your personal data, you can contact us:

In writing, at the address above. Please mark your letter for the attention of the Data Protection Officer.

By email to this address: info@cambian-engineering.com

By telephone on +44 (0)1403 752 528

 2. THE PERSONAL DATA WE COLLECT ABOUT YOU
‘Personal data or personal information refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID, or to one or more specific identifying pieces of information, such as a name, email address or postal address.

Depending on the action required we collect your personal information, including:

o   Name

o   Address

o   Email address

o   Phone or mobile number

o   Encrypted password and payment information

o   Customer Service correspondence records

o   Technical information about how you access and use our websites, including your IP address, browser type, referring URL and operating system.

o   Cookies – for more information see below.

3. HOW WE COLLECT YOUR PERSONAL DATA
Personal data is collected when you browse our website or carry out actions such as the following:

o   Create a customer account

o   Place an order

o   Sign up to our mailing list or subscribe to any other services that we offer

o   Enter any competition, promotion or prize draw

o   Correspond with us, whether by phone, email or live chat

4. HOW WE USE YOUR PERSONAL DATA
We use your information for the following:

To process your orders. We use relevant personal information described above (including your name, address and payment details) to process and deliver your order, add payments or refunds and to notify you of the status of your order.

To provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date.

To improve our website and services. We use your personal information to help analyse and understand how you use our products and services, to develop more interesting and relevant products and services, to improve our website, as well as to personalise the products and services we offer you.

Fraud Prevention. To prevent or detect fraud or abuses of our sites.

Marketing.  If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send personalised marketing or retargeting communications. Please see below for more information on third parties and cookies used to provide these services.

If you fail to provide personal data

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

5. CONSENT TO THE USE OF PERSONAL DATA
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request your permission explicitly, if not already granted.

How do I withdraw my consent?

If after you opt-in, if you change your mind, you may withdraw your consent to marketing communications. Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.

You may opt-out by clicking the unsubscribe link on our newsletter emails, updating your email preferences in “My Account” or by contacting us using the details in the ‘Who Are We’ section above.

6. WHO WE SHARE YOUR PERSONAL DATA WITH
We may disclose your personal information if we are required by law to do so, or if required to fulfil our obligations under our agreement with you, e.g. provide your address to the courier to have your purchases delivered.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, e.g. Couriers to deliver your purchases.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider other legal obligations may be placed upon them by the laws of their jurisdiction.

Note, when you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information retention is subject to regulatory mandates we must adhere to e.g. data retention requirements for tax reporting purchases.

Mailing List Subscriptions will remain active until you opt out from specific lists.

Cookies – please refer to the section below for more information on cookies and cookie duration.

8. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). We follow all PCI-DSS Level 1 requirements and implement additional generally accepted industry standards.

9. COOKIES
A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user’s email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.

Most On-Line retailers use cookies. We use Cookies to let us know you are a prior customer and thus you will not need to re-enter certain information every time you shop at the site. We do not use cookies to store credit card numbers, address information or any other personal information.

You may delete Cookies; however, you may lose any information that enables you to access the Web Site more quickly or enjoy a custom experience. You can choose to enable or disable Cookies in your web browser.  By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser.  Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

10. YOUR LEGAL RIGHTS
Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

o   The right to request a copy of the personal data which we hold about you;

o   The right to request that we correct any personal data if it is found to be inaccurate or out of date;

o   The right to request your personal data is erased where it is no longer necessary to retain such data;

o   The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

o   The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable. i.e. where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means);

o   The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

o   The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics).

If you wish to exercise any of the rights set out above, please contact our Privacy Compliance Officer

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

12. QUERIES, REQUESTS OR CONCERNS
In compliance with The EU GDPR Directive 25th May 2018, if you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer by email or post at the address given in the ‘Who We Are’ section above.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office.

Last Updated: 19th August 2020